Shipping policy

SHIPPING POLICY

Last updated: August 13, 2026

Thank you for shopping with Party Photo Orlando LLC. Please review the following information regarding shipping and delivery of your order.

1. Order Processing

Orders are processed after payment has been successfully received and the order information has been confirmed.

Processing times may vary depending on product availability, order volume, weekends, holidays, and other circumstances.

Any specific processing time displayed on a product page or at checkout will apply to that product or order.

2. Shipping Methods

Available shipping methods and applicable shipping costs will be displayed at checkout based on the destination, package size, weight, and shipping service available.

We may use third-party shipping carriers, including services such as USPS, UPS, FedEx, or other available carriers.

Shipping carriers and available services may vary depending on the destination and the size or weight of the order.

3. Estimated Delivery Times

Delivery times provided at checkout or on our website are estimates and are not guaranteed unless expressly stated otherwise.

Once an order has been shipped, delivery times are determined by the selected carrier and may be affected by weather, holidays, carrier delays, customs processing, transportation disruptions, or other circumstances beyond our control.

4. Tracking Information

When tracking is available, tracking information will be provided to the customer once the order has been shipped.

Tracking information may take some time to become active after the package has been accepted by the carrier.

Customers are responsible for monitoring their tracking information and ensuring that someone is available to receive the package when necessary.

5. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

Party Photo Orlando LLC is not responsible for delays, additional shipping charges, returned packages, or lost packages resulting from an incorrect or incomplete address provided by the customer.

If an order is returned to us because of an incorrect or incomplete address, the customer may be responsible for the cost of reshipping the order.

6. Lost, Stolen, or Misdelivered Packages

Once an order has been shipped and accepted by the carrier, customers should use the tracking information provided to monitor delivery.

If tracking shows that a package was delivered but the customer cannot locate it, the customer should first contact the shipping carrier and check with household members, neighbors, building management, or other appropriate locations.

Party Photo Orlando LLC may assist customers in contacting the carrier when appropriate, but we are not responsible for packages confirmed by the carrier as delivered to the address provided at checkout.

7. Damaged Packages

If your package arrives visibly damaged, please take photographs of the package and the products before disposing of any packaging materials.

If the product inside is damaged, please contact us within 48 hours of delivery in accordance with our Return and Refund Policy.

8. International Shipping

We may ship orders internationally.

International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country unless otherwise stated at checkout.

Customs clearance may cause delays beyond the estimated delivery time.

Customers are responsible for ensuring that the products they order can legally be imported into their country.

Party Photo Orlando LLC is not responsible for packages delayed, held, returned, or refused by customs authorities.

9. Shipping Delays

We make reasonable efforts to process and ship orders within the timeframes stated on our website or at checkout.

If we become unable to ship an order within the applicable promised timeframe, we will contact the customer and provide the options required by applicable law.