Refund policy

RETURN AND REFUND POLICY

Last updated: August 13, 2026

At Party Photo Orlando LLC, we want you to be satisfied with your purchase. Please review this policy before placing your order.

1. Order Cancellations

Cancellation requests must be submitted before an order has been processed for shipment.

Once an order has been processed or shipped, it cannot be canceled.

To request a cancellation before your order is processed, please contact us as soon as possible at partyphotoorlando@gmail.com.

Cancellation requests are not guaranteed until confirmed by Party Photo Orlando LLC.

2. Returns

We accept eligible returns within 7 days of delivery.

To be eligible for a return, the product must:

Be unused and in its original condition.
Be free from damage, scratches, or signs of use.
Include the original packaging and all included components.
Be returned within 7 days of the delivery date.

Products that have been used, damaged after delivery, modified, or returned without the original packaging may not be eligible for a refund or exchange.

3. Exchanges

Eligible products may be exchanged within 7 days of delivery, subject to product availability.

If the requested replacement product is unavailable, we may offer a refund or another available solution.

Customers are responsible for return shipping costs for exchanges that are not the result of an error on our part or a defective or damaged product.

4. Damaged or Incorrect Items

Please inspect your order when it arrives.

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery at:

partyphotoorlando@gmail.com

Please include:

Your order number.
A description of the issue.
Clear photographs of the product.
Photographs of the packaging, if applicable.

We will review the information and determine the appropriate resolution, which may include a replacement, exchange, or refund.

Please do not return a damaged or incorrect item before receiving instructions from us.

5. Return Shipping

Unless the return is the result of an error on our part or a defective or damaged product, the customer is responsible for the cost of return shipping.

Original shipping charges are generally non-refundable.

We recommend using a trackable shipping service when returning an item. Party Photo Orlando LLC is not responsible for products lost or damaged during the return shipment.

6. Refunds

Once we receive and inspect the returned product, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow your payment provider additional time to process and post the refund to your account.

Shipping charges are non-refundable unless the return is due to an error on our part or an approved damaged or defective product claim.

7. International Returns

Customers outside the United States are responsible for return shipping costs unless the return is the result of an error on our part or an approved damaged or defective product claim.

Customs duties, import taxes, brokerage fees, and other fees charged by the destination country are generally non-refundable.

Customers are responsible for ensuring that returned products comply with applicable shipping and customs requirements.

8. Final Sale or Non-Returnable Items

Products identified as Final Sale at the time of purchase are not eligible for return or exchange unless the item arrives damaged, defective, or incorrect.